How to Talk — and Listen — to Yourself
Self-improvement can seem like too much work if you don’t feel strong enough or you’re not quite sure you’re worth the investment. People in Western cultures often find it difficult to be kind to...
View ArticleHow to Close the Credibility Gap
How do you demonstrate credibility with your team members, colleagues, and boss so that they’ll have confidence in you? The biggest chunk of credibility is keeping your commitments. It’s not enough to...
View ArticleWhen You’re New, Try a Little Humility
Most new hires at senior levels come in full of ideas, gumption, and, perhaps, a tacit assumption that things must not have been going perfectly before they were hired. They arrive believing they are...
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How Much Clutter Is Okay?
Earlier this month, I had a funny correspondence with a favorite client. He claimed to have returned from vacation “to a clean desk with a relatively clear mind.” I gave him full credit for his clear...
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Failure: Is it a Winning or Losing Strategy?
Failure isn’t always preventable. Sometimes truly disastrous things happen. But failing isn’t always the end of the world. For some people, it’s the start of success. Traditionally, failure had a moral...
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A Special Guide to Getting Your Message Out
Whether you’re a corporate exec, a midlevel manager, or an independent striver — and whether you want to start a success or grow one — you need to be able to meet the market. Figuring out how to...
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Which Kind of Helper Would You Rather Be?
One day last week I was in New York City for meetings. As I stood waiting near the end of a line at a subway MetroCard machine, I noticed that the woman behind me was practically vibrating with anger...
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How to Connect the “Triple-A Way”
“I love your prints!” I said to the two brightly attired women who were exiting the lobby of my office building just ahead of me. “You look wonderful together!” They were startled — and delighted! I...
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Getting Our Signals Crossed at Work
One day last week after lunch, while walking back to my office, I noticed a man parking in the last of four curbside spots in front of the Post Office. He maneuvered a bit and then stopped his car just...
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“Diversity and Inclusion” Programs Are Failing. Now What?
Research from McKinsey confirms that diversity leads to better financial results, competitive advantage, employee satisfaction, and other success factors. But a Deloitte report shows that most...
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